Customer Account Manager /Web Project Manager

No Agencies please!


Salary: £NEG
Job Type: Permanent
Start Date: ASAP

We need a fantastic individual to join our growing team of web specialists. Above all you should have a sound understanding of managing multiple web projects and will be able to effectively liaise with a client throughout the project cycle as well as manage the in-house development team.

Typical tasks include:

(if there is such a thing as a typical day)

  • Day to day communication with clients and management of information to ensure that all materials for project delivery are available
  • Rapid identification of issues concerning the project, specifically: changing timelines, scope creep requiring budgetary alterations, internal issues affecting client work and communicating these back to the client 
  • Liaising with client, sales and development team in the initial stages of projects to identify all deliverables and creation of appropriate documentation 
  • Generation of written briefs, scopes and specifications for clients and to ensure accurate and timely implementation of work by production teams
  • Generation of accurate, profitable written costings for clients working as appropriate on the advice of relevant production managers
  • Generation of project critical path documents for clients. 
  • Client review meetings; during and post project
  • On-going client web site and analytic reviews in order to generate reports on recommended improvements
  • Weekly/Daily work scheduling for team members and long term team resource planning for projects
  • Constant communication with production team members to ensure that projects remain on course
  • Ensuring projects are profitable and that non-project work is quoted, tracked and billed accordingly

Key skills and attributes

  • Strong commercial awareness with consideration of the bottom line
  • Excellent verbal and written communication skills
  • In depth knowledge and interest in the web and digital marketing
  • Good understanding of the principles of project management and project management methodologies
  • Good understanding of information architecture, usability and customer journeys online
  • Experience in successfully running and delivering websites and other large creative projects
  • Good man manager and team leader with the ability and interest in mentoring and growing the team
  • Proactive and self-starting with the ability to take control of projects independently from day one
  • Structured and organised with the ability to work to tight deadlines, whilst under pressure from conflicting client and internal needs
  • Ability to work effectively across a range of client projects simultaneously
  • Ability to plan time efficiently and manage resource across the projects at hand
  • Ability to identify and resolve client and project issues in a timely and effective manner
  • Ideally you will have a solid experience in a technical/programming environment
  • Useful skills to have: HTML, Wireframing, Design, Copywriting, Usability, Accessibility, SEO

If you think you're the right person for the job, please send your CV via our application form.

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